Vice restaurant3/14/2023 Accordingly, it is increasing the importance of defining the qualities that affect the quality of service. Global trends show that the quality of transport services must ensure the needs and expectations of consumers. The quality of the transport concept of integrated services, which is constantly being developed and improved. If the passenger transport enterprise interested in providing their services with minimal effort and money, the service users in their assessment pay attention not only on the cost of services, but also on transport safety, comfort, delivery time, etc. However, the requirements and the basic criteria for assessing the quality they are different. Questions of quality passenger transport services are interested in users of transport services, companies providing them. Satisfaction the needs of society and economy of passenger transport services depends on the quality and timeliness of those services. Method study - generalization of fundamental works of Ukrainian and foreign scientists of economists is in the internal checking system, dialectical going, fundamental positions of economic theory, system-logical approach near research of the economic phenomena and processes. Purpose - a study of the world experience in the formation of the concept of quality of transport services, summarizing the main factors that affect the quality of transport services, as well as the main criteria affecting the qualitative characteristics of the services of the transport. Object of study - processes to ensure the quality of passenger transport services in the context of European integration of Ukraine. The article examines the processes, criteria and factors to ensure the quality of passenger transport services. The study tests the transaction‐specific model and enhances the literature on restaurant service management. The results are also not generalizable as the sampled area may have different requirements from restaurants.įull service restaurants should focus on three elements – service quality (responsiveness), price, and food quality (reliability) – if customer satisfaction is to be treated as a strategic variable. Under the circumstances, customer satisfaction factors may be different. Instead of the meal, business transactions or enjoying the cherished company of others may be more important. It may also be important to address the issue of why customers visit restaurants. For example, the measures of food quality may not have captured the complexity and variety of this construct. To explain customer satisfaction better, it may be important to look at additional factors or seek better measures of the constructs. Physical design and appearance of the restaurant did not have a significant effect. The regression model suggested that customer satisfaction was influenced most by responsiveness of the frontline employees, followed by price and food quality (in that order). Factor analysis and multiple regression were used to test the model. Sampling involved a random selection of addresses from the telephone book and was supplemented by respondents selected on the basis of judgment sampling. A structured questionnaire was employed to gather data and test the model. Secondary research and qualitative interviews were used to build the model of customer satisfaction. To determine the factors that explain customer satisfaction in the full service restaurant industry.
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